We know what your last system did to you.
Julio spent twelve years on recruitment desks. Support here is built by someone who has been on the other end of a vendor who did not reply.
The three things that made your last system infuriating
You were sent to a general website. You clicked help, got a documentation index, and read through instructions to find something that should have taken thirty seconds. We answer the question.
You were routed to a tech team. You raised something, it went to people you never spoke to, and it came back a week later, if it came back. Here it comes back from the person you already know.
You were ignored. You put real effort into a request and heard nothing. That is the one that matters most, because it is not a process failure. It is a judgment about whether you are worth replying to.
Who you will actually talk to
Julio recruited for twelve years across Asia Pacific. Charlotte and Lyndaine came from recruitment too. When you explain what went wrong, you will not be explaining what a PSL is first.
Client success sits in Asia, with people in Canada and Europe, so someone is awake in your working hours. Julio is in Hong Kong and Roger is beside him.
Reach us however you already work. WhatsApp, a call, or email. There is no portal to log into and no reference number to quote.
We are not going to publish a response time and then hide behind it. What we will do is reply.
Getting started
Onboarding is a sequence, not a fixed number of weeks. It finishes when your team is working.
Your data comes across
Candidates, contacts, companies, jobs, notes and documents, from your current system or from spreadsheets. We do the mapping and the transfer.
Your channels connect
Email, calendar, calls and WhatsApp, so the record starts keeping itself from day one.
Your workspace is set up the way you run
Your offices, your teams, your pipeline stages, your account rules. Not a generic template you spend a month adjusting.
Your team gets a working session
On your own data. Everyone leaves able to run a real search.
Then we stay close for the first month
The questions that matter arrive in week three, not week one, when someone tries something and wonders whether the system can do it. We are around for those.
What done looks like
We do not consider onboarding finished because we have worked through our list.
It is finished when your team has made a placement in Signals. That is the only version of working that counts.
What happens if it goes wrong
Most of a support page talks about what happens when things are going well. Here is the other half.
Your data is yours. Full export whenever you ask, in a usable format, including on the way out. We do not charge for access to your own records.
No auto-renewal trap. You will not be billed for another year because you missed a notice window buried in a contract.
No seat minimum you cannot reduce. If your team gets smaller, your bill gets smaller.
If you decide to leave, you leave, and you take everything with you.
We are small, and that is the point
A fair question, and one agency owners ask directly. What happens when you have a hundred clients and I need something changed?
Two honest answers.
Right now you get people who can act. A request goes to the people who build the product, not into a queue behind a roadmap process. Some things get done the same week.
As we grow, this is what we protect. The moment support becomes a queue, we have become the thing we built Signals to replace. It is the first thing we would lose and the last thing we would let go.
Common questions
Yes. One named person who knows your setup, from onboarding onwards. Not a rotating queue, and not a different name every time you get in touch.
WhatsApp, phone or email, whichever is fastest. There is no ticket system and no portal.
Included. There is no support tier, no premium plan, and no charge for asking us something.
A few weeks for most agencies, depending on the size of your database. We do the work, and your team keeps using your current system until you are ready to switch.
You take it with you. Full export whenever you ask, at no cost, including on the way out.
Ask us on a demo and we will tell you exactly who would look after you and where they are. If we are not the right size for your agency yet, we will say so.
No. Those are the systems we see most often.